ISO-9001-Lead-Auditor Authentic Exam Questions - ISO-9001-Lead-Auditor New Practice Questions

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Topic 2	Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.
Topic 3	Managing an ISO 9001 audit program: This topic evaluates your abilities to establishing and managing a QMS audit program.
Topic 4	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q176-Q181):

NEW QUESTION # 176
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
Based on the last paragraph of scenario 3, which audit principle did the audit team follow?

A. Fair presentation.
B. Confidentiality.
C. Integrity.
D. Objectivity.

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Auditors must report findings truthfully and accurately to ensure an unbiased assessment of the QMS.
Clause References:
* ISO 19011:2018, Clause 4 - Principles of Auditing:
* Fair Presentation # Requires auditors to report truthfully and accurately, without bias or omission.
* Integrity # Ensures auditors adhere to ethical conduct.
Why is the Correct Answer A?
* The audit team reported findings truthfully, based on collected evidence.
* Fair presentation ensures that both positive and negative findings are included in the audit report.
* Objective evidence was gathered through interviews, document reviews, and observations.
Why are the Other Options Incorrect?
* B (Integrity) # Related to ethics and professional conduct, but not specifically about presenting findings.
* C (Confidentiality) # Important, but does not apply to the principle of reporting findings accurately.
* D (Objectivity) # Ensures impartiality, but "fair presentation" directly addresses accurate reporting of findings.

NEW QUESTION # 177
You are conducting an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers health and safety training to customers. Training courses are offered either as open courses, delivered at a public venue, or online, or as courses that are tailored to meet specific requirements.
The business operates from a single office and those who deliver the training are either full-time employees or subcontractors.
You have gathered audit evidence as outlined below. Match the ISO 9001 Clause 8 extract to the audit evidence.

Answer:

Explanation:

Explanation:
Here is the correct matching of the ISO 9001 Clause 8 extracts to the audit evidence:
* Audit evidence: Three subcontract trainers who had delivered training were not approved as defined in procedure SA1 Supplier Approval revision 3.ISO 9001 Clause 8 extract: 8.4.1 ...shall apply criteria for
... external providers...(This clause requires the organization to control external providers, including ensuring their approval and competence.)
* Audit evidence: A training programme for a customer was not documented as required in procedure TD
2 Training revision 2.ISO 9001 Clause 8 extract: 8.3.5 ...shall retain documented information on design and development outputs.(This clause addresses the need to retain documented information related to design and development outputs, such as a training programme.)
* Audit evidence: One trainer had not recorded the damage to a customer's training room wall caused by using sticky tape to hang training aids, as required in procedure TD 2 Training revision 2.ISO 9001 Clause 8 extract: 8.5.3 ...shall retain documented information on what has occurred.(This clause relates to retaining documented information on activities and outcomes, including records of damage or issues encountered.)
* Audit evidence: Five sales orders had no record of having been reviewed to verify the ability to provide these courses.ISO 9001 Clause 8 extract: 8.2.3.1 ...shall conduct a review before committing...(This clause specifies the requirement to review and verify the organization's ability to meet customer requirements before accepting sales orders.) These mappings reflect the specific requirements of ISO 9001:2015 for managing external providers, retaining documented information, and reviewing contracts.

NEW QUESTION # 178
At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only two people are present and waiting for them: the Health and Safety supervisor and the administrative officer. Neither has participated in the audit. However, the team had previously agreed with the auditee Quality Manager on two nonconformities identified during the audit (NC1 and NC2).
They said:
Health and Safety supervisor: "Good evening. We are sorry to inform you that the general manager was involved in a serious car accident, and the other two managers have had to leave urgently to attend to the emergency." Administration officer: "Our quality manager, before leaving, left a written message about 'NC2'. He declares that the correction and corrective action have been already implemented and has attached some documents to the message as evidence of these actions. Therefore, he expects that 'NC2' will not be included in the report." Which one of the following would be your preferred answer to the Quallty Manager's request?

A. OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
B. Let me review the message and documents, and I will give you my answer in a few minutes
C. The scope of the audit does not allow auditors to review actions taken in response to the nonconformity.There would not be enough time for the full cycle of corrective action to take effect
D. OK. Let's all go to the workshop to see the supervisor. I hope he will be able to explain what they did to correct the nonconformity and prevent its recurrence

Answer: B

NEW QUESTION # 179
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of
45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
Li Na chose a sampling method that sufficiently represents customer complaints from both areas of ME' s operations. Which sampling method fits that description?

A. Stratified sampling
B. Block selection sampling
C. Systematic sampling

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:Stratified sampling is the best method when the population consists of different groups or categories. In this case:
* ME has two areas of operations (electrical and mechanical services).
* Complaints were collected separately for each area.
By choosing representative samples from each category (electrical & mechanical complaints), Li Na ensured a balanced approach.
* Systematic sampling selects samples at fixed intervals, which does not ensure proportional representation of both groups.
* Block selection sampling is used when focusing on a specific time period or section, which does not apply here.
Thus, stratified sampling (B) is the correct answer.

NEW QUESTION # 180
Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

A. Consistently provide products that meet customers' requirements
B. Decreased number of nonconforming products in all stages of the manufacturing cycle
C. Enhanced customer satisfaction
D. Decreased number of warranty claims
E. Increased profits
F. Decreased number of management system nonconformities

Answer: A,C

Explanation:
The key expected results of a quality management system that conforms to the requirements of ISO 9001:
2015 are stated in clause 0.1 of the standard, which says: "The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The potential benefits to an organization of implementing a quality management system based on this International Standard are: a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; b) facilitating opportunities to enhance customer satisfaction; c) addressing risks and opportunities associated with its context and objectives; d) the ability to demonstrate conformity to specified quality management system requirements." Therefore, the two options that best match these benefits are A and E, as they directly relate to providing products and services that meet customer requirements and enhancing customer satisfaction. The other options are not explicitly mentioned as key expected results, although they may be possible outcomes of implementing a quality management system. References: ISO 9001:2015 - Quality management systems - Requirements, Key Elements of an ISO 9001:2015 Quality Management System, What is ISO 9001 2015 as a Quality Management Systems?

NEW QUESTION # 181
......

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ISO-9001-Lead-Auditor Authentic Exam Questions - ISO-9001-Lead-Auditor New Practice Questions

PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

ISO-9001-Lead-Auditor New Practice Questions | Flexible ISO-9001-Lead-Auditor Testing Engine

PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q176-Q181):

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